The Cleaning Brigade Policy and Terms Suite

Important: This document is a business-ready draft for operational use by The Cleaning Brigade LLC and its related brands. It is not a substitute for legal advice. Consumer-protection, auto-renewal, privacy, cancellation, and dispute-resolution rules may vary by state and jurisdiction.

What This Suite Includes

• Contracting entity: The Cleaning Brigade LLC and affiliated brands
• Primary service remedy: Re-clean first, then possible service credit
• No refunds after 24 hours (unless required by law)
• Recurring services continue until canceled with 24 hours notice
• Use for website policies, invoices, onboarding, and internal use

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SECTION 1: Master Terms and Conditions

1. Parties and Acceptance

By booking or receiving services, the customer agrees to these terms. This applies to all services unless otherwise stated.

2. Service Model

Services may be performed by employees or subcontractors under The Cleaning Brigade brand.

3. Estimates and Scope

All quotes are based on provided information. If conditions differ, we may adjust pricing, scope, or reschedule.

4. Booking Confirmation

Bookings are only confirmed once payment info, details, and access instructions are provided.

5. Payment Terms

Payment is due before or same day of service. Cryptocurrency payments are accepted under specific conditions.

6. Card on File

We may charge your card for services, add-ons, cancellations, lockouts, or unpaid balances.

7. Recurring Services

Recurring services continue until canceled. Pricing may change with 30 days notice.

8. Arrival Windows

Arrival times are estimates and may vary due to traffic, weather, or prior jobs.

9. Property Access

Failure to provide access may result in a $120 lockout fee.

10. Customer Preparation

Please clear clutter, secure valuables, and ensure utilities are working before service.

11. Included & Excluded Services

Standard services follow your estimate. Add-ons like ovens, laundry, and organizing may cost extra.

12. Unsafe Conditions

We may refuse service for hazardous or unsafe conditions.

13. Customer Products

If we use your products, you assume responsibility for any issues caused.

14. Pets and Occupants

You are responsible for pets, children, and occupants during service.

15. Satisfaction Guarantee

We offer re-cleans for issues reported within 24 hours.

16. Refund Policy

No refunds after 24 hours unless required by law.

17. Damage Claims

Report damage within 24 hours with photos. We may repair, replace, or reimburse.

18. Liability Limits

We are not responsible for pre-existing damage or normal wear and tear.

19. No Solicitation

Hiring our cleaners directly may result in a $1,500 fee.

20. Cancellations

24 hours notice required. Late cancellations may incur a $120 fee.

21. Utilities

Water, electricity, and climate control must be functional.

22. Specialty Services

Move-out and post-construction cleans may have additional limitations.

23. Privacy

We may collect and store information for service and communication purposes.

24. Right to Refuse Service

We may refuse service for unsafe or inappropriate situations.

25. Force Majeure

We are not liable for delays outside our control.

26. Dispute Resolution

Disputes will go through mediation, then arbitration if needed.

27. Governing Law

Applies based on the state where service occurs.

28. Entire Agreement

This document represents the full agreement unless otherwise stated.

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SECTION 2: 24-Hour Service Guarantee & No-Refund Policy

Reporting Window

All issues must be reported within 24 hours of service completion.

Primary Remedy

We will re-clean missed areas.

Secondary Remedy

If re-clean is not possible, we may issue a service credit.

No Refunds

No refunds after 24 hours unless required by law.

Exceptions

This policy does not apply if the issue is outside scope or conditions changed after cleaning.

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SECTION 3: Customer Policies Handbook

Quotes & Pricing

Pricing may change if conditions differ from what was described.

Payment

Payment is due same day. Card on file is required for most bookings.

Late Payments

Late invoices may incur fees.

Arrival Windows

We provide time ranges, not exact arrival times.

Access

Ensure proper access to avoid lockout fees.

Cancellation Policy

24 hours notice required. Late cancellations may incur fees.

Recurring Services

Continue until canceled with proper notice.

What We Clean

Defined by your estimate and checklist.

What We Do Not Clean

No biohazards, pest infestations, or unsafe conditions.

Home Preparation

Please declutter and secure valuables before service.

Pets & Children

You are responsible for supervising them.

Satisfaction Guarantee

Report issues within 24 hours for re-clean.

No Refund Policy

No refunds after 24 hours.

Damage Reporting

Report within 24 hours with photos.

Customer Products

You assume risk if we use your supplies.

Privacy

We may take photos for quality control.

Respect Policy

We maintain a zero-tolerance policy for unsafe behavior.

No Soliciting

Hiring our cleaners directly may incur a fee.

Weather & Emergencies

Delays may occur due to conditions outside our control.

Specialty Jobs

Move-out and construction cleans have additional limitations.

Credits & Promotions

Non-refundable and may have restrictions.

Extreme Conditions

We may stop service for unsafe environments.

Laundry Policy

Available only as an approved add-on.

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Final Note

This document is polished for business use but should be reviewed by a qualified attorney before large-scale implementation.